Upon request of the customer, the FIB GROUP can send a technician on-site to optimize the settings of an existing production line and ensure operators’ training.
- Verification of line evolution and corrective adjustments
- Answering operators’ questions
- Assisting the customer in mastering the operation of the line
- Providing advice for improvements in the operation of the line
To best support a customer seeking a specific quality of steel wire, the FIB GROUP offers two solutions.
On-site technician dispatch
- Gathering parameters and data from the production line
- Assisting with specific adjustments
Remote assistance
Through the use of 4.0 installations and remote data digitization, the FIB GROUP can intervene promptly without dispatching a technician on-site. Via secure VPN connections, the FIB GROUP’s technical teams and engineering department can acquire data with the customer’s consent to perform remote diagnosis or maintenance tasks.
- Theoretical training of operators at FIB BELGIUM
- On-site training at an FIB customer’s facility
During the assembly and commissioning of the line, FIB technicians and engineers train the operators who will operate the new production line.
- Maintenance
- Line adjustments
- Line operation
- Key safety aspects